Frequently Asked Questions

When do you accept cash on delivery?

We accept cash on delivery for all products EXCEPT customized jerseys which has to be prepaid, if you prefer to pay in cash, please make sure you have the exact amount as our delivery men do not carry petty cash.

Why do I have to prepay for a jersey I want customised?

We have had situations whereby we customized jerseys for buyers and upon delivery they are nowhere to receive them with no plausible reason, to mitigate these and further occurrences are why we adopted this policy.

What if I want a plain jersey do I have to prepay?

No, you don’t have to, we can accept cash on delivery for plain jerseys (Without customization)

How do I track my order?

There is a track my order tab on our website, where you can enter the order code we will send to you in an email when your order is made and shipped. You can also send a mail to [email protected] or [email protected] to enable us to provide you with adequate updates on the status of your order. If you are located outside our COD regions, we will send a tracking code to enable you to confirm the status of your order from our logistics partners.

Will I receive all my orders in a single package?

We endeavor to send out products readily available as most of our customers appreciate prompt deliveries. If your orders do not come in a single package, be rest assured that the remaining item(s) will also be delivered to you within the delivery timeline.

What is your returns policy?

We currently have a returns policy of 7 days from the date of delivery to return the product(s) and this applies to all fashion and general merchandise products. If you are dissatisfied with any product you receive, you can request a replacement as long as it meets our conditions.

I have received a faulty item

You can return this product to us; as long as it is in the same state it was delivered. If it is within our 7 days return policy timeline, (and it does not fall under the category of products not eligible for return) we will accept this return.

I have received my order but the wrong item was delivered to me

Please call or send us an email to schedule a retrieval of the item. For the item to be returned, it must be in an ‘as new’ state with all the seals and tags intact. We will work on retrieving this product and processing a replacement once this claim is validated, as long as it is within our 7 days returns policy.

Is there anything that I can't send back for a refund/replacement?

For reasons of health and hygiene, we cannot offer refunds on the products below: • Customised jerseys • shoes thoroughly worn • broken equipments • products that the tags have been removed

How long have I got to send an item back and get a refund?

We hope you’ll love every jerseygram purchase you make. But if you ever need to return an item, you can do so within 7 days of receipt.

How will I receive my refund?

After an item is retrieved, *we refund the full cost of eligible purchases by 1. Pre-paid orders are refunded via card reversal. 2. COD orders are refunded via bank transfer. 3. There is also the possibility of a voucher if the customer desires it.

  *Note extra added cost and logistics cost will be deducted from refund.

How long will the refund process take?

After your item is retrieved and assessed, your refund will be processed within 1-7 days.

I have not received my refund yet. What do I do?

You will receive an email once your refund has been processed. Refunds to bank accounts are posted the same day. However, for some banks, there may be delays depending on the bank’s processing business days. If you have not received an email regarding your returns after 8 days from retrievals in Lagos and 14 days from retrievals outside Lagos, please email us at [email protected] or [email protected]